07-22-2009 07:08 AM - last edited on 03-25-2019 10:39 PM by ciscomoderator
Hello,
I have a CP-7965G phone where the DND softkey doesn't work. It flashed when you press it but nothing happens.
There are 4 other 7965's here that do have functioning DND buttons so it is definately isolated to this particular phone.
All the phones in this office are running the same load: SCCP45.87-4-2S
Where do I start in troubleshooting this?
Thanks
Brian
Solved! Go to Solution.
07-22-2009 08:16 AM
Try removing 20 first, then reset the phone. I think that would be all. If that doesn't work, try removing button 2.
07-22-2009 07:54 AM
Do you have any shared lines on this phone?
http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmednd.html#wp1010760
07-22-2009 08:02 AM
Yes I do.
Here is how this ephone looks:
ephone 12
conference admin
device-security-mode none
video
mac-address 0023.331B.DA23
ephone-template 16
username "bfleishman" password 1101
speed-dial 1 1 label "Intercom An Extension"
speed-dial 2 300 label "Page All Phones"
paging-dn 1
type 7965
button 1c13,30,20 2:11.
Button 2 is a shared line and dn 20 is also a shared line.
Should I remove those and try?
-Brian
07-22-2009 08:16 AM
Try removing 20 first, then reset the phone. I think that would be all. If that doesn't work, try removing button 2.
07-22-2009 08:44 AM
I tried removing the DN 20, but that didn't work.
I then removed button 2 but that didn't work either.
Lastly, I removed the overlay on button 1 so that I only have one DN, 13, on button 1 buit that doesn't work either.
-Brian
07-22-2009 08:53 AM
Can you post your config and make sure to reset the phone after you make changes.
Be sure to take out passwords.
07-22-2009 01:07 PM
Sure no problem.
Yes I have been resetting my phone after each configuration change. BTW, I've set my buttons back to original configuration since changing them didn't iinitially help. You'll see that in the config. If I need to change them again it's no problem.
-Brian
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: