I'm trying to send a call to our legacy PBX. The PBX is not hooked into IPCC, so I am trying to send the call back to the Gateway so it can route down the appropriate path.
I used a label with the appropriate extension; however, when the Gateway picks it up it doesn't route the call. I was able to send the call to an IPCC phone with a call forward to the PBX extension and it worked just fine.
This is telling me the routing from the Gateway is set up just fine to the PBX so it is a problem with either: A.) How the Gateway is accepting that call or B.) How ICM is sending that call to the Gateway. I am using a label of the PBX extension 3524.