We are running uccx 5.0(2)SR02_Build045. This may seem like a strange question, but is there any to put the cisco desktop agent back to ready status after the system has placed them in a not ready status due to a ring no answer? I know you can set the system wide parameter and I do not want this set system wide. I really only would like run it for a particular team, resource group or queue.
Is this possible maybe through some script functionality OR possibly through a work flow with the admin utility??
any help would be greatly appreciated