Can't update Anti-Virus

Unanswered Question
Jul 22nd, 2009
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I try update anti-virus version

but status show Version N/A, Updated On N/A

show error

Thu Jul 23 08:00:06 2009 Info: Sophos: Checking for Sophos Update

Thu Jul 23 08:00:07 2009 Info: Sophos: Current SAV engine ver=, expected ver=4.43. Updating Engine.Thu Jul 23 08:00:07 2009 Warning: Sophos: Error transferring sophos/sophos-4.43/sav-4.43.tgz: decryption finalization failed (Waiting 60 seconds and trying again.)Thu Jul 23 08:01:07 2009 Warning: Sophos: Error transferring sophos/sophos-4.43/sav-4.43.tgz: decryption finalization failed (Waiting 120 seconds and trying again.)

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bethingt Thu, 07/23/2009 - 07:17
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On the Monitor Overview screen select System Status Details

Check the Registration Status and verify which state that it is in.

If the status is incomplete that means that your blocker is not register. Spam and Antivirus and Keys will not update in a unregistered state. ALso make sure  that the Blocker is able to access the internet. Telnet to the Blocker and try to ping downloads.ironport.com, if unsuccessful you will need to check his network settings and make sure that the blocker is able to access the internet on port 80 and also have port 443 open as well.  If you have gone through the wizard and you are in a incomplete registration state call support and we can assist you with getting the blocker registered. Hope this helps!!!



Brian

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