Hi at the moment we are on CCX 4.5 enhanced. We are looking at if there is a way of accessing the agent state table to get the current agents ready at any one time. We are not adverse to upgrading to a later version or the premium addition. Some one mentioned you can use web triggers to access this in the profesional version, but cannot find any referances to this. We would like to keep this all CCO compaible. Are there any suggestions or advice where we can see this?