Auto Answer - No Ring

Unanswered Question
Jul 23rd, 2009

We are having the HIPCC infrastructure with the following

ipcc hosted 7.0

cvp 3.1

ccm 4.1

cti 7.0

recently customer wanted to have auto answer feature, so we enabled through the agent desktop settings, but customer wanted to know atleast one or two complete ring before call get answer automatically.

If any one gone through this experience kindly share your ideas.

I have this problem too.
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gsidhu Thu, 07/23/2009 - 05:21

You could change it from ccm instead under directory number configuration. If you set auto-answer with headset, if agent is using headset, the agent will hear one beep then will be connected to the caller. If Agent does not use headset the agents phone will ring until call gets answered or when it bounces to next Agent

DAFitzgerald Thu, 07/29/2010 - 13:28

Can you tell me if this will work with UCCX 7.01 SR5 with Call manager 7.5.1?  I have a customer that wants to do this

Thanks

gsidhu Fri, 07/30/2010 - 02:04

I think you mean UCM ver 7.1.5?

Yes - it should work with this version.

geoff@hp.com Thu, 07/29/2010 - 16:16

so we enabled through the agent desktop settings ....

I never use that one. Much prefer the CUCM setting with the beep.

DAFitzgerald - it will work for you. It's really only suitable for headsets (that should cover almost all call centers) and agents do have control over it. If they forget to press the little button, it's not engaged. And they do forget ....

Regards,

Geoff

Irfan Tariq Javed Tue, 11/29/2011 - 06:14

we are using UCCE8.0 with autoanswer enabled for agents and CCM 8.0 . I have enabled autoanswer with headsets on CCM  but still I dont hear any beep when call comes in.

any suggestions ?

Regards

Irfan Tariq

Irfan Tariq Javed Wed, 11/30/2011 - 01:51

hi

We solved the issue by upgrading Firm ware of phone 69XX to 9.1.1 now we are getting beep sound with autoanswer feature.

Regards

Jschulze75 Thu, 06/06/2013 - 08:05

One correction on this. You actually can have it both ways with the CUCM auto-answer. If you have auto-answer selected on the DN. You will hear the zip-tone or three beeps. Followed by a ringback. This ringback time can be adjusted to however long you want it. The default is 1 second. It's a service parameter called 'auto answer timer'. If you wanted 2 full ringbacks you could adjust it to 7 seconds.

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Posted July 23, 2009 at 3:16 AM
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