7961 keeps forwarding after forward taken off

Answered Question
Jul 23rd, 2009

I have a user with a 7961 phone who set her phone to forward to cell phone 2 weeks ago. She has taken the forward off but some calls are still forwarding to her cell phone. I can't see anywhere that the phone is forwarded. Any ideas?

Correct Answer by Rob Huffman about 7 years 7 months ago

Hi Efrain,


This does happen from time to time :) Best bet...via ccmadmin go to users phone and under DN config page hard code a Call Forward All destination. I like using my own DN > Update > reset > test. Make sure that calls to her DN are now routed to your DN. Go back to her phone page in ccmadmin > remove Call Forward All destination > update > reset > test. This should remove any references to her cell phone.


Hope this helps!

Rob

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Correct Answer
Rob Huffman Thu, 07/23/2009 - 12:10

Hi Efrain,


This does happen from time to time :) Best bet...via ccmadmin go to users phone and under DN config page hard code a Call Forward All destination. I like using my own DN > Update > reset > test. Make sure that calls to her DN are now routed to your DN. Go back to her phone page in ccmadmin > remove Call Forward All destination > update > reset > test. This should remove any references to her cell phone.


Hope this helps!

Rob

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