Call Pickup CCM 4.2.(3)

Answered Question
Jul 23rd, 2009
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Hello Experts,


"Call Pickup allows you to answer a call that comes in on a directory number other

than your own"

Cisco's vague explanation for Call Pickup does nothing to help me understand HOW it works.

I was hoping to use this feature to enable admin staff provide coverage for a VP's line. But after some testing, it looks like the VP will also be notified of any/every call for any of the lines configured in the same pickup group. Is there a way to get around this? Is this not the ideal feature to use for this type of situation? Thanks for any input.

Correct Answer by Rob Huffman about 7 years 11 months ago

Hi Kelly,


You can go to the VP's phone > under DN config >


Line Settings for this Device - Changes affect only this device


Call Pickup Group Audio Alert Setting(Phone Idle) Disable


Call Pickup Group Audio Alert Setting(Phone Active) Disable


This will disable any Audio indication of calls for the other Pickup group members. And if the Visual alert is still bothering the VP change the Pickup group policy to Audio only. This way only the Admins will get an Audio notification.



Hope this helps!

Rob

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Jaime Valencia Thu, 07/23/2009 - 11:10
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The pickup group has a Call Pickup Group Notification Policy parameter, you probably left the default.


HTH


java


if this helps, please rate

Googi1974 Thu, 07/23/2009 - 11:18
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The policy is configured for Audio & Visual, but my question is how do I make sure the VP's phone doesn't get the alerts when calls come in to any one of his admins' lines. It seems to be all or nothing?

Jaime Valencia Thu, 07/23/2009 - 11:26
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Yes, either everyone gets whatever alert you configured or no one gets it. This is no per phone config.


HTH


java


if this helps, please rate

Correct Answer
Rob Huffman Thu, 07/23/2009 - 11:33
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Hi Kelly,


You can go to the VP's phone > under DN config >


Line Settings for this Device - Changes affect only this device


Call Pickup Group Audio Alert Setting(Phone Idle) Disable


Call Pickup Group Audio Alert Setting(Phone Active) Disable


This will disable any Audio indication of calls for the other Pickup group members. And if the Visual alert is still bothering the VP change the Pickup group policy to Audio only. This way only the Admins will get an Audio notification.



Hope this helps!

Rob

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