"Call Pickup allows you to answer a call that comes in on a directory number other
than your own"
Cisco's vague explanation for Call Pickup does nothing to help me understand HOW it works.
I was hoping to use this feature to enable admin staff provide coverage for a VP's line. But after some testing, it looks like the VP will also be notified of any/every call for any of the lines configured in the same pickup group. Is there a way to get around this? Is this not the ideal feature to use for this type of situation? Thanks for any input.
You can go to the VP's phone > under DN config >
Line Settings for this Device - Changes affect only this device
Call Pickup Group Audio Alert Setting(Phone Idle) Disable
Call Pickup Group Audio Alert Setting(Phone Active) Disable
This will disable any Audio indication of calls for the other Pickup group members. And if the Visual alert is still bothering the VP change the Pickup group policy to Audio only. This way only the Admins will get an Audio notification.
Hope this helps!