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SPAM notifications not arriving

mantis32
Level 1
Level 1

‎07-23-2009 01:24 PM

All my LDAP query tests are successful, dashboard shows mail coming in and being blocked, etc...

But no spam daily quarantine messages are arriving. Seems to come in once in a blue moon if at all when I have it set to arrive 3 times a day.

Any ideas on where or how to start troubleshooting?

0 Helpful
4 Replies 4

bethingt
Level 1
Level 1

‎07-23-2009 01:33 PM

You need to make sure that the SPam Quart End USer Auth is designated as the Active Query.

Brian

0 Helpful

mantis32
Level 1
Level 1
In response to bethingt

‎07-23-2009 02:05 PM

It sure is. They all are active.

0 Helpful

mantis32
Level 1
Level 1

‎08-09-2009 07:49 PM

Does it send notifications if it doesn't catch any email?

0 Helpful

bethingt
Level 1
Level 1
In response to mantis32

‎08-10-2009 07:39 AM

No it will not send a notification if there is no spam in the quarantine. You can view the Spam Quarantine while logged into the blocker under Monitor>Quarantines>Spam Quarantine.

Brian

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