I have a requirement for allowing an agent assigned to one queue to take calls from another queue. The problem I am having is that this is not all the time and there is no set schedule on when this would occur. I wrote a script awhile ago that mapped a session id into memory and another script acted off of that value. I have forgotten how to do this and also how get the session information back into the script that would look for the value. Does anyone have any examples.
I have this problem too.