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Call Attendant goes strait to VM

julienf28
Level 1
Level 1

‎07-24-2009 10:50 AM - last edited on ‎03-25-2019 07:52 PM by Community Manager

We have CCM 3.3.34 but soon to upgrade to 7.x. When people call from outside to our external number, they go strait to our Voice Mail system and bypass the Call Attendants.

Any suggestions would be appreciated.

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3 Replies 3

Jaime Valencia
Cisco Employee
Cisco Employee

‎07-24-2009 11:53 AM

Try restarting the TCD and CTI services, make sure the AC clients are logged in.

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate
0 Helpful

julienf28
Level 1
Level 1
In response to Jaime Valencia

‎07-24-2009 12:01 PM

Restarted the Cisco Telephony Call Dispatcher and CTIManager services without effect.

0 Helpful

julienf28
Level 1
Level 1
In response to Jaime Valencia

‎07-24-2009 12:55 PM

I launch Unity Call View and when I dial the number in question, the reason it gives me is Fwd(busy) so it forwads the call to VM. Some process or service is hung and I can't find it.

0 Helpful
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