Cisco Smartnet

Unanswered Question
Jul 25th, 2009

Hi,


I'm looking for a Smartnet procedure document explaining the escalation procedures and the contact information.


We have a few Cisco MDS customers with Smartnet so a document mentioning the contact procedures incase of technical problems and part request would really help.


Thanks

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Collin Clark Mon, 07/27/2009 - 11:48

I don't think there is one, you just have to open a TAC case. If the device is defective, they will RMA it. TAC is their single point of contact.


Hope it helps.

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