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Cisco Smartnet

imaginary
Level 1
Level 1

‎07-25-2009 05:37 AM

Hi,

I'm looking for a Smartnet procedure document explaining the escalation procedures and the contact information.

We have a few Cisco MDS customers with Smartnet so a document mentioning the contact procedures incase of technical problems and part request would really help.

Thanks

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Collin Clark
VIP Alumni
VIP Alumni

‎07-27-2009 11:48 AM

I don't think there is one, you just have to open a TAC case. If the device is defective, they will RMA it. TAC is their single point of contact.

Hope it helps.

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