French files for voice mail

Unanswered Question
Jul 25th, 2009


I have just bought a SPA9000 with 4 962 phones. I cannot find the french files for the voice mail. On USB stick only english files are available and on cisco support, files are not available without specific account access.

Where can I get those files as the system is not usable like that !



I have this problem too.
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Alberto Montilla Tue, 07/28/2009 - 09:41

Hi Stéphane;

The partner who sold you the system should be able to provide you with the files. Please let me know if you have issues with getting this through the partner, so that we can further assist you.


LorentzTobias Fri, 07/31/2009 - 14:19

Hi Stéphane, Hi Alberto,

i have nearly the same problem for german voice mai files.

I use the spa9000 and the spa400 only private. I bought the divices via ebay and a online-shop with no special support.

When trying to download special files like the voice-mail files, i got an message that i am not allowed to download that.

One Link to the files ( is provided on the site But it is, like mentioned above, partners only.

Thank you for your help!

Kind Regards,


Tomas Chott Sat, 08/01/2009 - 12:50

Hello Alberto,

Please how we can translate promts for SPA9000 ? I means Czech and Slovak translate.



Patrick Born Wed, 08/19/2009 - 07:13

Hi Tomas,

The procedure for localizing to any of the supported languages is described in the "Localizing the SPA9000 Auto Attendant Prompts" section in the SPA9000 Voice System Administration Guide available from:

Supported languages are:

  • Spanish
  • Swedish
  • Danish
  • Dutch
  • French
  • German
  • Italian
  • Portuguese

An easier way to localize would be to use the SPA9000 Setup Wizard.

To answer your question about unsupported languages.... I've never done this myself, but I'd do the following:

  1. Download the prompts as described above.
  2. Locate a language that I'm familiar with
  3. Unzip the language's files
  4. Assuming I chose Dutch, I'd now have nl_1.wav through nl_6.wav
  5. Analyze the recording method and use a free audio tool such as Audacity to record a matching message for each of the six prompts
  6. Replace the Dutch prompts with my messages
  7. Localize the SPA9000 with Dutch
  8. Verify that the appropriate prompts play and are at the correct cadence, volume level, and so on

If you succeed, please post your method to the community so others can leverage your progress.

Best of luck,




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