I have been using the SPA series of phones for a while and find them extremely flexible and a good value. Most of the problems i have encountered prior have been fixed through firmware upgrades. I am hoping I am just missing something obvious here with my current problem.
I have set an SPA962 with the 932 sidecar for a reception environment. The receptionist receives calls for a group of companies (one phone system). In order to help the recepionist identify for which company the call is for we prefix the name of the company in the Caller ID. eg.
Caller for Company A
incoming call will display:
^_________________identifies the company the intended call is for
This work great except for Anonymous callers. If the caller id number is "anonymous" it displays:
It does not display the caller id name portion
I think it should display the following:
This would allow the receptionist to Answer the call acordingly. Any help is appreciated. Thank you,