How to view and access the Tools Console of the Cisco EIM/WIM 4.2(5a)

Unanswered Question
Jul 26th, 2009

Hi, dear all experts.


I was unable to view the Tools Console from the Cisco EIM/WIM 4.2(5a) system. I couldn't see this console neither when I logged on to the default partition nor the system partition.


I would highly appreciate any advice and comment from anyone from the forum.


Thanks & Regards,

Eric

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eric.neoh Sun, 07/26/2009 - 23:05

Hi Geoff.


I have downloaded the Csico Unified Web and E-mail Interaction Manager Tools Console User's Guide fro Cisco Unified Contact Center Express 4.2(1) from Cisco CCO. According to the document, we can use this console to customize the agent's desktop screen layout as well as creating some custom attributes or activity type etc. For instance, I need to put credit card number as 1 of the parameters on the web form when initiating the web chat to the agent..


Your advice is highly appreciated.


Thanks & Regards,

Eric

eric.neoh Tue, 08/04/2009 - 00:20

Hi, Geoff.


I have just found out in the SRND, there are 2 different types of licenses for the Cisco Interaction manager, Basic and Advanced.


We have got the basic one, and it doesn't allow the customization of the UI and custom role. Hence, the Tools console would not appear as it is not included as part of the license package.


Thanks & Regards,

Eric

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