CUPC not able to make call in softphone mode

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Jul 26th, 2009
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Hi


I am using the following:


1. CUCM 7.x

2.Presence 7.x

3. CUPC 7.x


I am facing a problem as follows:


1. In softphone mode i am not able to dial any other phone from CUPC i am getting a error message in CUPC that " out of service "

2. In dekphone phone the call is landing and i can recieve the phone call but i am not able to hear anything from CUPC throug a attached headphone in my Laptop where cupc is installed.


The CUPC softphone is getting registered in CUCM as a SIP phone.


Any help in resolving the issue will be apreceiated.

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htluo Mon, 07/27/2009 - 06:58
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In deskphone mode, the audio goes to your deskphone. that's why you couldn't hear anything on computer.


Please let me know:

1) What's the detailed version of CUCM

2) What's the detailed version of CUPC (client)

3) What's the dialed string (including any non-numeric characters)

4) Have you configured CSS (Calling Search Space) for CUPC?


Thanks!

Michael

http://htluo.blogspot.com

bhalchandrarane Tue, 07/28/2009 - 20:55
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Hi htluo


1. The CUCM version is 7.0(1)

2. CUPC version is 7.0(2)

3. DIALING STRING IS 4xxx

4. Yes CSS has been configured for CUPC line

htluo Wed, 07/29/2009 - 09:03
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Is there a comma in the display name, e.g. "Smith, John"? CUCM 7.0(1) cannot handle the comma. You either remove the comma or upgrade CUCM.


Michael

bhalchandrarane Wed, 07/29/2009 - 19:19
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Hi


No there is no comma in the display name .

The problem is that i am not able to dial from the CUPC when in softphone mode.

I am getting a message that the called number is out of service in CUPC



htluo Thu, 07/30/2009 - 07:34
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We need CallManager trace to analyze the call flow.


Michael

bhalchandrarane Tue, 08/04/2009 - 23:07
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Hi Michael


Plz find the tarce logs for CUCM

the number i have dialed from CUPC is 4555,3162,3167 etc

the CUPC i am usind for dialing is 4096 or 3168 where i have changed the DN


bhalchandrarane Tue, 08/04/2009 - 23:07
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Hi Michael


Plz find the tarce logs for CUCM

the number i have dialed from CUPC is 4555,3162,3167 etc

the CUPC i am usind for dialing is 4096 or 3168 where i have changed the DN


bhalchandrarane Tue, 08/04/2009 - 23:09
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Hi Michael


Plz find the tarce logs for CUCM

the number i have dialed from CUPC is 4555,3162,3167 etc

the CUPC i am usind for dialing is 4096 or 3168 where i have changed the DN




Attachment: 
htluo Wed, 08/05/2009 - 08:59
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I couldn't find any INVITE for the number you mentioned. Have you turned on "SIP Call Processing" debug option?


Michael

bhalchandrarane Wed, 08/05/2009 - 23:38
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Hi Michael


Plz find the new loggs that i have taken

The Device name is "upckiransnext".

This is the CUPC .

The DN is 3168 i am tryiong to dial 4555,3162


Also plz let me know jow to enable debug for SIP call processing in the SERVER



htluo Thu, 08/06/2009 - 08:59
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I saw a couple INVITEs in the logs, but none of them matches with the DN you dial:


08/06/2009 12:31:07.254 CCM|//SIP/SIPUdp/wait_SdlSPISignal: Outgoing SIP UDP message to 202.54.112.194:[5060]:

INVITE sip:[email protected]:5060 SIP/2.0

Date: Thu, 06 Aug 2009 07:01:07 GMT


08/06/2009 12:31:52.527 CCM|//SIP/SIPUdp/wait_SdlSPISignal: Outgoing SIP UDP message to 10.2.10.196:[5060]:

INVITE sip:[email protected]:5060 SIP/2.0

Date: Thu, 06 Aug 2009 07:01:52 GMT


08/06/2009 12:32:01.871 CCM|//SIP/SIPUdp/wait_SdlSPISignal: Outgoing SIP UDP message to 202.54.112.194:[5060]:

INVITE sip:[email protected]:5060 SIP/2.0

Date: Thu, 06 Aug 2009 07:02:01 GMT


Who is 202.54.112.194? Who is 10.2.10.196?


Michael


bhalchandrarane Thu, 08/06/2009 - 09:14
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Hi Michael


202.54.112.194 is a SIP trunk for ISP but we are not using this This customer used for dialing to number that ios outside the cluster.

The main issue that we are not able to dial number that is registeicred in the cluster.

You can check for the device name " UPCKIRANSNEXT ".

This is the device name of CUPC that is registerd with cucm.

htluo Thu, 08/06/2009 - 09:50
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We're not seeing any INVITE on CUCM. Could you do a packet capture on CUPC and see if it ever sent out the INVITE to CUCM?


Thanks!

Michael

htluo Fri, 08/07/2009 - 05:19
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I think the answer was already provided in 4th post of this thread (Jul 29, 2009, 10:03am PST).


Here's the proof in CUPC log:

======================

INVITE sip:[email protected] SIP/2.0

Via: SIP/2.0/UDP 10.2.10.168:50000;branch=z9hG4bK-d87543-834e3e0be514e442-1--d87543-;rport

Max-Forwards: 70

Contact:

To:

From: "Nehete, Kiran";tag=f5294421

======================


Solution options:

1) Upgrade CUCM to 7.1.2

or

2) Remove comma from display name (from Active Directory) - "Nehete, Kiran"


I guess you would rate every post to express your sorry? ;) (joking)


Michael

bhalchandrarane Sun, 08/09/2009 - 22:06
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Hi Micheal


Thanks for your help

Can you plz let me know how remove the comma from the Display name parameter in AD.

Thanks

htluo Mon, 08/10/2009 - 09:22
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Go to Active Directory, right-click on the user and choose "Rename" from the context menu.


Michael

bhalchandrarane Tue, 08/11/2009 - 23:15
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Hi Micheal


I have removed the comma fron AD for one user and then checked but still it is not working.


htluo Wed, 08/12/2009 - 06:57
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1) You need to make sure the change was populated from AD to CUCM (CUCM > "System > LDAP > LDAP Directory > Perform Full Sync Now")


2) You need to make sure the change was populated from CUCM to CUPS (CUPS > Serviceability > Control Center - Feature Services > Restart "Cisco UP Sync Agent")


3) CUPC log will tell you if there's a comma in the caller's full name.


Michael

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