Unity / Exchange authentication delays

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Jul 27th, 2009
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Having an issue where when dialing into Unity to check messages after entering ID and password there can be a delay before exchange authenticates and comes back with mailbox information. This delay is dependent upon the number of messages that are in a users inbox (more mail more delay). Is there a fix or work around other than removing mail out of inbox. We have Unity 5, Exchange 07 and 3 AD boxes. Any one else having this problem too?

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culittle Tue, 07/28/2009 - 06:55
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Ensure that you have the latest ES. There have been changes to search folders and more detailed error messages will be written to the application log.


ES link:

http://tools.cisco.com/support/downloads/go/ImageList.x?relVer=ES73&mdfid=281063851&sftType=Unity+System+Software&optPlat=&nodecount=2&edesignator=null&modelName=Cisco+Unity+Version+5.0&treeMdfId=278875240&treeName=Voice+and+Unified+Communications&modifmdfid=null&imname=&hybrid=Y&imst=N&lr=Y


Also ensure your NIC's are set to the correct speed and not auto.

culittle Tue, 07/28/2009 - 06:57
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  • Cisco Employee,

Also ensure your exchange build is at least rollup 4 build 8.1.291.2

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