JTAPI get corrupt between CCM and IPCC

Unanswered Question
Jul 27th, 2009
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I have CCM 5.1.4 and IPCC 4.5

Sometimes agent complain that their Cisco Agent desktop go in not-ready state. They go back ready and after couples of minutes they get force to be not-ready.

This happend to all user when this situation happend.

When this situation happend, I went into the IPCC and run the JTAPI wizzard update that show the JTAPI version. The wizzard tell that the JTAPI IS CORRUPT. So I install back the Jtapi and this fix the problem.

This situation happend once a month. I don't know why..

Any idea to fix that permanently ?

thanks a lot :)

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