Personal directory access

Unanswered Question
Jul 27th, 2009

Hi,


I have a CCM 5.1, and i have a question regarding accessing the PD from an IP Phone while someone else is logged in to that phone with his EM username and pass


this is the scenario:

1- UserA login to the IP Phone --> Login successful


2- UserB tries to login to his PD from the same phone while UserA is still loged in --> i get this message : PD error message "Please use EM userID and PIN "


3- if i logout UserA and try to access UserB PD it works fine



Note: UserB doesn't have an EM profile


So any idea ??


Regards

Omar

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Overall Rating: 3 (1 ratings)
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Ajay Singh Tue, 07/28/2009 - 01:16

Hi Omar,

If user A is already logged in on a phone using EM, CCM sends all configuration for user A only and hence you cant access User B's PD in that case.


To access PD of a particular user you have to be logged in with his profile, or u can use GUI access.


HTH


Ajay

omar_maiah Tue, 07/28/2009 - 01:45

good,


But since this is the case, why when you try to access the PD it asks for the username and PIN even if you are logged in with your EM profile ??


I think since the PD always asks for the username and PIN you should be able to login to it in any case, but i don't know how !!


Ajay Singh Tue, 07/28/2009 - 01:49

Its a feature...even if you are logged in, everytime you will try to access PD. it will prompt Usernam pin for security purpose...


plz rate if it helps

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