Unable to get MSE status.

jason_majie · ‎07-27-2009

My WCS reported the MSE was disconnected. Then i checked the mse status.

[root@SHWIPS01 ~]# service msed start

Starting MSE Platform

MSE Platform is already running

[root@SHWIPS01 ~]# service msed status

STATUS:

MSE Platform is up, getting the status

Unable to get MSE status. Error: java.net.SocketTimeoutException: Read timed out

Retrying status fetch -

[root@SHWIPS01 ~]#

Any idea or solution about this? thanks a lot.

ericgarnel · ‎07-28-2009

Have you tried either of the following:

restarted msed altogether and/or rebooted the appliance?

Can you also provideoutput from the following commands

netstat -tap

ps -ef|grep mcsed

what is the network configuration between the WCS & MSE?

jason_majie · ‎07-28-2009

I have tried rebooting the MSE with command

shutdown -r now

or manually power cycle the MSE, but still the same.

MSE and WCS are within the same ip segment, and connect to a same switch.

Lucien Avramov · ‎07-28-2009

This is as new issue. What version of WCS / MSE?

jason_majie · ‎07-28-2009

Hi Lavramov:

My MSE version is 5.2.91.0 and my WCS version is 5.2.110.0

Btw, could you tell me how to verify my license of MSE under this version?

I didn't receive any paper license (PAK)

Lucien Avramov · ‎07-29-2009

5.2 still works without a license, from 6.0 you will need it.

Contacting your vendor to get a PAK. With the PAK you can get a license from TAC.

This may need further troubleshooting, I have not seen this error message before.

Lucien Avramov · ‎07-29-2009

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