CCX7 Voice Workflow with 2 phones

Unanswered Question
Jul 28th, 2009

I try to configure a voice workflow that set up a conference for recording purpose.

All works fine if the user has only one ip phone under his control; but, if I configure an ATA and an IP Phone with the same extension, the workflow fails if i answer the call from IP phone while works fine if i answer the call from the ATA.

The ATA is configured in ATA style so it can set up a Conference succesffully.

Thank in advance.



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Jonathan Schulenberg Tue, 07/28/2009 - 12:30

My initial response to this was "not supported on so many levels"; however, after a little reflection I should be fair and flesh it out:

First, let me make sure I understand what you are trying to accomplish:

You want to write a CAD workflow on the Answer event that automatically starts an ad-hoc conference with another DN. That DN is assigned to an ATA which is auto-answering. The FXS port on that ATA has some type of analog recording device attached to it. This works fine as long as the DN is not a shared line with some other device.

Assuming I understand you properly:

1) Why would you have a shared line that is set to auto answer? This seems contradictory to me.

2) Make absolutely sure that this is _not_ the same DN as the agent's IPCC Extension. Shared lines are never supported for IPCC Extensions.

3) Why do you feel that the agent needs control over the DN on the ATA?

4) Why on earth would you need to do this? At a minimum you should be able to use the built-in recording within CAD and write a workflow that automatically starts this.

5) I haven't tried this but I suspect it would make historical reporting less usable as there will be a ton of additional call detail records.


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