If I do a CFNA will that allow it to go tvoicemail or won't that just go straight to the forwarded number?

I am trying to allow a caller to have the option to (1) xfer to secretary, (2) try user on cell phone, or (3)leave a message.

Create a dummy call handler, under transfer configure "Yes, ring subscriber at this number: XXXX". that's all you need.

On the one that will have press 2 for mobile, configure attempt transfer to: above call handler

HTH

java

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I am having problems creating the Call Handler. Each time I have done so it sneds the caller straight to our vmail pilot number.

I created a new extension on a 7940 and set that line to CFA to his cell phone. I then set the Attempt Xfer in Unity under Caller Input. It transfers the call succesfully.

Two questions:

1. Is this acceptable or can I use something instead of a configured extension that is set to forward. Seems a bit kooky.

2. When it transfers to cell is it possible to pass through originating callers CLID? Currently is shows our number depending on how I set the mask up in CCM for that line.

The issue is config, if you do as i instructed it will work without a phone with CFA.

You can use the CFA phone if you don't mind wasting a device for that.

HTH

java

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Sorry for the delayed response. I have it working with the Call Handler.

Last piece, can I get the CLID to pass through so he can see the originating caller?