just simple question

Answered Question
Jul 28th, 2009

I use cisco unity 5.0, i use an auto attendant with standard greeting. i need to use Alternate greeting for outside workig time. my problem when i enable Alternate greeting in the status menu, this greeting overred standard greeting, but i need the alternate just for outdide working time .

what is wrong in this configuration.

thanks

I have this problem too.
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Correct Answer by rob.huffman about 7 years 5 months ago

Hi Said,

You are most welcome my friend! The Alternate Greeting is really used more for "one-up" type requirements, like when I am going on vacation for a week and want to identify my absence to callers. The Closed greeting would be used everyday when the call comes in outside my hours of work, so it is a more "static" type of config.

Hope this makes sense :)

Rob

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rob.huffman Tue, 07/28/2009 - 06:24

Hi Said,

No worries, this is expected behaviour with the Alternate Greeting (the Alternate greeting overrides all others). Try using the Closed greeting along with a schedule to give a different greeting outside of normal hours of operation :)

Hope this helps!

Rob

bsaid1977 Tue, 07/28/2009 - 06:58

thank you Rob.

so when i actvated Alternate greeting manually,it overrides all others.it dosn't work atomaticly if i cheek "desable" in the Status menu.

In this case, what'is the goal of the Alternate.

Rob, you are the best, always you save my life!!

Correct Answer
rob.huffman Tue, 07/28/2009 - 08:01

Hi Said,

You are most welcome my friend! The Alternate Greeting is really used more for "one-up" type requirements, like when I am going on vacation for a week and want to identify my absence to callers. The Closed greeting would be used everyday when the call comes in outside my hours of work, so it is a more "static" type of config.

Hope this makes sense :)

Rob

bsaid1977 Tue, 07/28/2009 - 08:09

thank you

the closed greeting use the time in concordance with the time defined in "shedule". And it will work automaticly in outside hours of work : that is right.

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