just simple question

Answered Question
Jul 28th, 2009
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I use cisco unity 5.0, i use an auto attendant with standard greeting. i need to use Alternate greeting for outside workig time. my problem when i enable Alternate greeting in the status menu, this greeting overred standard greeting, but i need the alternate just for outdide working time .

what is wrong in this configuration.

thanks

Correct Answer by Rob Huffman about 7 years 10 months ago

Hi Said,


You are most welcome my friend! The Alternate Greeting is really used more for "one-up" type requirements, like when I am going on vacation for a week and want to identify my absence to callers. The Closed greeting would be used everyday when the call comes in outside my hours of work, so it is a more "static" type of config.


Hope this makes sense :)


Rob

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Rob Huffman Tue, 07/28/2009 - 06:24
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Hi Said,


No worries, this is expected behaviour with the Alternate Greeting (the Alternate greeting overrides all others). Try using the Closed greeting along with a schedule to give a different greeting outside of normal hours of operation :)


Hope this helps!

Rob

bsaid1977 Tue, 07/28/2009 - 06:58
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thank you Rob.

so when i actvated Alternate greeting manually,it overrides all others.it dosn't work atomaticly if i cheek "desable" in the Status menu.

In this case, what'is the goal of the Alternate.


Rob, you are the best, always you save my life!!



Correct Answer
Rob Huffman Tue, 07/28/2009 - 08:01
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Hi Said,


You are most welcome my friend! The Alternate Greeting is really used more for "one-up" type requirements, like when I am going on vacation for a week and want to identify my absence to callers. The Closed greeting would be used everyday when the call comes in outside my hours of work, so it is a more "static" type of config.


Hope this makes sense :)


Rob

bsaid1977 Tue, 07/28/2009 - 08:09
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thank you

the closed greeting use the time in concordance with the time defined in "shedule". And it will work automaticly in outside hours of work : that is right.


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