Issues with TSW and CCA 2.0.(1)

Answered Question
Jul 28th, 2009
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Hi team,


Got a new box today, and thought I would try out the TSW. After about 75% I got an error stating;

Exception occurred:com.cisco.cpnm.frmwrk.gen.wd.WDDeviceException: com.cisco.cp.engine.exception.DatabaseException: Persisting the IncomingDialPlan object of the create command in Database failed


I clicked OK and the Wizard stopped at 99%, I x'ed the window after about half an hour after it stopped on 99%. I then checked the configuration, and I had to change some of it manually, no big deal.

The one thing I noticed is that the error I got from the TSW @ 75% was related to the incoming dialplan. This was both for the user extension and the unassigned numbers routed towards the AA. I tried to make the changes manually (i still used CCA, but after the TSW finished") and I still got some errors.


I've attached the debugs I got from CCA.


This is a 8-user model with softwarepack 7.0.3. I used CCA 2.0.(1)


Thanks

Eivind

Correct Answer by MICHAEL JOHNSON about 7 years 10 months ago

Don't use TSW. We avoid it like a [you can fill in an inappropriate statement]. We had a similar thing happen with CCA 2.0, and we ended up resetting the config back to default to correct all the errors.


Sorry can't be more help then that, but we simply have learned to use CCA 2, CUE GUI and CLI to build the configuration the way we want. It is obvious that CCA is not the only solution. Even the Cisco lab demo requires CLI to get the "THE OFFICE" demo to work.

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Correct Answer
MICHAEL JOHNSON Tue, 07/28/2009 - 08:51
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Don't use TSW. We avoid it like a [you can fill in an inappropriate statement]. We had a similar thing happen with CCA 2.0, and we ended up resetting the config back to default to correct all the errors.


Sorry can't be more help then that, but we simply have learned to use CCA 2, CUE GUI and CLI to build the configuration the way we want. It is obvious that CCA is not the only solution. Even the Cisco lab demo requires CLI to get the "THE OFFICE" demo to work.

Eivind Jonassen Tue, 07/28/2009 - 08:56
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Hi finalconnect,


I´ve got no problem using CLI, web UI and CCA together. The post is more related towards cisco so that cisco can try fixing bugs with CCA, I would never have used TSW if the deployment wasn´t a 5 user setup. Way to much work fixing it later on ;)


Thanks

Eivind

Eivind Jonassen Tue, 08/11/2009 - 08:38
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Does anyone of the cisco guys have any suggetions or inputs on this error?


Thanks

Eivind

Marcos Hernandez Wed, 08/12/2009 - 08:25
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Hi Eivind,


Can you please open a TAC case for this?


Thanks a lot,


Marcos

MICHAEL JOHNSON Wed, 08/12/2009 - 08:31
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Marcos,


The issue appears to be with TSW not the chassis. The last time I tried to open a TAC case against CCA, TAC laughed me out of even opening a case and told me to contact "my pre-sales team." This is just an FYI and a common problem with the UC solution- getting pushed around by the various support pieces.


Eivind - good luck, and please let us know how it turns out.

Eivind Jonassen Wed, 08/12/2009 - 08:31
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Marcos,


I would, except I did everything manually instead... Had to deply the uc520 today


Thanks

Eivind

Marcos Hernandez Wed, 08/12/2009 - 08:34
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We take cases for CCA directly. I will try to determine what's going on here. Can you privately email me some TAC case numbers?


Marcos

Eivind Jonassen Wed, 08/12/2009 - 08:40
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Uhhmm...,


I had to deploy the UC520 today, so I didn't create any tac case since I resolved the incoming dialling rules manually...


Regards

Eivind

Marcos Hernandez Wed, 08/12/2009 - 08:42
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No problem. I will use the ones from finalconnect if he can email them to me.


Marcos

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