LMS3.2 Device sensed, but collection failed on one c5500

Unanswered Question
Jul 28th, 2009

Inventory Collection fails on one of six c5500s. All are running the same firmware (4.5.4) and credentials have been verified. LMS3.2, RME4.3 Worked fine before upgrade from LMS3.1.

I have this problem too.
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Joe Clarke Tue, 07/28/2009 - 10:35

Post the IC_Server.log after running an inventory collection for this switch.

Joe Clarke Tue, 07/28/2009 - 10:53

Looks like a straight up timeout. In LMS 3.2 we start using SNMPv2c more than v1. We can still fallback to v1, but for this device, v2c should work.

Go to RME > Devices > Device Management > RME Devices > Edit Device Attributes, and edit the SNMP timeout for this device. Start with 10 seconds, and go up from there until inventory is successfully collected.

forumhealth Tue, 07/28/2009 - 11:11

Joe, that did it - 10 seconds was enough. Thanks for your help.

Al Stiver


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