Solved: Auto answering/line select for 7961G

stephencan2 · ‎07-28-2009

Is it possible to have a line on a 7961G other than line 1 and not answer it upon picking up the handset? I just want to monitor the line and have it available for CallREC. I've tried making changes to the "Auto Line Select" & "Auto Call Select" fields with no changes.

Thanks -SC

Rob Huffman · ‎07-28-2009

Hi Stephen,

Excellent question here. Have a look at this setting the config behaviour has changed with the release of CUCM 6.1(3), have a look;

Always Use Prime Line = True for your scenario

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Tip ï¿¼The information in this section does not exist in the online help for Cisco Unified Communications Manager Administration or in any other Cisco Unified Communications Manager 6.1(x) document besides the release notes.

Description

After you configure the Always Use Prime Line setting in Cisco Unified Communications Manager Administration, when the phone is idle (off hook) and receives a call on any line, the primary line gets chosen for the call.

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Tip ï¿¼To configure the Always Use Prime Line feature in previous releases of Cisco Unified Communications Manager, you configured the Always Use Prime Line service parameter for the Cisco CallManager service. In Cisco Unified Communications Manager 6.1(3), you can configure the Always Use Prime Line setting for devices and device profiles.

Cisco Unified Communications Manager Administration Configuration Tips

When you configure this feature, going off hook makes only the first line active, even when a call rings on another line on the phone; that is, the call does not get answered on that line. In this case, the phone user must choose the other line to answer the call.

For more configuration considerations, see Table 4.

GUI Changes

The Always Use Prime Line for Voice Message setting displays in the following windows in Cisco Unified Communications Manager Administration.

â€¢ï¿¼System > Service Parameters (for Cisco CallManager service)

â€¢ï¿¼Device > Phone

â€¢ï¿¼Device > Common Phone Profile

â€¢ï¿¼Device > Device Settings > Default Device Profile

â€¢ï¿¼Device > Device Settings > Device Profile

Tip ï¿¼If you configure the Always Use Prime Line setting in the Service Parameter, Common Phone Profile, and in the Phone Configuration window, Cisco Unified Communications Manager uses the configuration from the Phone Configuration window.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucmbe/rel_notes/6_1_3/cucmbe-rel_note-613.html#wp471834

Hope this helps!

Rob

View solution in original post

testeven · ‎07-28-2009

Hi SC,

What about using the Intercom Feature? It will set a line with auto-answer enabled between 2 devices and you can configure it on any phone

line. Please refer to the document below:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_1_2/ccmfeat/fsintrcm.html

Regards,

Teresa.

If you find this post helpful, please rate! :)

Regards, Tere. If you find this post helpful, please rate! :)

stephencan2 · ‎07-28-2009

Thanks Teresa,

The lines that I need available for recording are also the main extension for end users in the same office. Setting their line for auto-answer might cause a problem with interoffice dialing. My concern was setting the line to a silent ring so I can generally ignore it, and accidentally answering it when it rings if my handset or speaker phone goes off hook. Is there a way to force the user to choose a line before the phone goes off hook?

thanks again,

stephen

Rob Huffman · ‎07-28-2009