Getting Fast busy when one call in queue

Answered Question
Jul 28th, 2009

We have a problem where when we have one call in queue, the next person that calls in get a fast busy. Has anyone had this problem or have any ideas? This is IPCC Express.

I have this problem too.
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Correct Answer by Jonathan Schulenberg about 7 years 5 months ago

Likely a lack of available CTI Ports or you have a maximum limit set on your application or trigger.

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Correct Answer
Jonathan Schulenberg Tue, 07/28/2009 - 13:03

Likely a lack of available CTI Ports or you have a maximum limit set on your application or trigger.

thomuff Wed, 07/29/2009 - 04:45

You provided the solution. Thank you for the response. The JTAPI trigger maximum number of sessions was set to 1. I believe this is the default.

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