SRST and incoming call configuration

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Jul 28th, 2009
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I'm configuring SRST for a remote site that only accepts one toll free number.


I know that I can create alias' for that number to route the calls to phones, but then I would have to edit that configuration every time we get a new employee.


Is there a way to just create a global huntgroup that will send the incoming call to any available phone?

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iptuser55 Wed, 07/29/2009 - 00:42
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You could create a hunt group with a pilot number or a multi- line appear of a dummy number on each phone. This number is not used in normal ccm operation so each phone has two lines then route the tol free to the hunt pilot/ multi-line appearance number when in SRST. When ever you add a new user in CCM assign them the multi- line or add them to the Hunt group

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