SRST and incoming call configuration

apressley1 · ‎07-28-2009

I'm configuring SRST for a remote site that only accepts one toll free number.

I know that I can create alias' for that number to route the calls to phones, but then I would have to edit that configuration every time we get a new employee.

Is there a way to just create a global huntgroup that will send the incoming call to any available phone?

iptuser55 · ‎07-29-2009

You could create a hunt group with a pilot number or a multi- line appear of a dummy number on each phone. This number is not used in normal ccm operation so each phone has two lines then route the tol free to the hunt pilot/ multi-line appearance number when in SRST. When ever you add a new user in CCM assign them the multi- line or add them to the Hunt group