I want to implement autoanswer in our IPCC setup. I have enabled autoanswer in Agent Desk Settings in ICM and IP phone in CCM as well.
Customer wants the time gap between two successive calls to be 5 seconds. To achieve this i enabled the Call Wrap UP time to be 5 seconds for incoming and outgoing calls.
In call flow, after answering the call the agent forwards the call to IVR to play out the requested number, and the call is disconnected from the agent phone.
I am not able to achieve this till now. Is there some more configuration that i have to go through??