Unity information store offline

Answered Question
Jul 29th, 2009

We have a Unity 5.0(1) server storing messages on our Exchange 2003 SP2 server (running Windows 2003 SP2. Whenever Symantec Backup Exec version 11d runs a backup job on the Exchange information store, Unity reports the information store is offline. During the backup, we can connect to Exchange with outlook and are not experiencing any other issues. Only the Unity server is reporting the information store offline. Does the AvWm service, when determining the state of Exchange, have any parameters such as timeout values that can be increased?

Correct Answer by Hoan Mai about 7 years 7 months ago

What ES are you running on the Unity server?


CSCsy95315 AvWm custom store check reports store offline during online backup


ES74 or higher would fix this issue.

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Correct Answer
Hoan Mai Wed, 07/29/2009 - 09:22

What ES are you running on the Unity server?


CSCsy95315 AvWm custom store check reports store offline during online backup


ES74 or higher would fix this issue.

bocasierra Wed, 07/29/2009 - 09:37

We don't have ES74 (or higher) installed. I'll install next week. Thanks for the pointer.

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