Outbound Preview Callback assigned to certain Agent.

Unanswered Question
Jul 29th, 2009

Hi,

Im using the Outbound Preview Dialer with UCCX7 and I have a question.

Would it be possible to assign a callback to a certain agent? Sometimes the customers wanna talk to the same guy who called them before.

Wanna know if with the current UCCX7 features I could do that.

Thanks in advance!

Eder.

I have this problem too.
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Personal callbacks are scheduled through the Agent Desktop. During a call, or when a call is in wrap-up mode, an agent can click the Callback button and enter a date and time for the callback. If the personal callback feature is enabled, the callback is scheduled for this particular agent at either the same customer phone number or a different customer phone number entered at the desktop.

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