07-29-2009 02:33 PM - edited 03-14-2019 04:25 AM
Hi,
Im using the Outbound Preview Dialer with UCCX7 and I have a question.
Would it be possible to assign a callback to a certain agent? Sometimes the customers wanna talk to the same guy who called them before.
Wanna know if with the current UCCX7 features I could do that.
Thanks in advance!
Eder.
08-05-2009 03:02 PM
Personal callbacks are scheduled through the Agent Desktop. During a call, or when a call is in wrap-up mode, an agent can click the Callback button and enter a date and time for the callback. If the personal callback feature is enabled, the callback is scheduled for this particular agent at either the same customer phone number or a different customer phone number entered at the desktop.
01-26-2010 05:22 AM
Does it true that agent can assign callback to yourself ?
As I understand from UCCX 7.0 documentation:
"when the call is redialed, the call is directed to the any available agent"
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