Teleworker UC520 / SR520

dwaynerobinson-77 · ‎07-29-2009

Hi i recently had a new UC520 system installed and my installer is having a terrible time (as am i) getting teleworker installed. i have opened numerous tickets with Cisco and its seems no one has the complete answer. Does anyone have any detailed information to set this up ? Can this be done via a GUI ? any information would be appreciated.

Thank you

paolo bevilacqua · ‎07-30-2009

Forget the GUI, professional configuration is done with CLI exclusively.

Key to success is having a proper VPN setup.

Then, you want to mention the specific problem here with full details. Be reassure lot of people uses remote phones without any problem.

dwaynerobinson-77 · ‎07-30-2009

So is there documentation on where to start ?

paolo bevilacqua · ‎07-30-2009

To be honest with you, documentation is a bit confusing, because there are hundreds different ways to configure a VPN including certain cases in which a non-cisco VPN is used.

In any case, once you have the VPN 100% working, then it's just a matter of installing IPCP on a PC and registering as a ephone into CME.

You can also consider hiring a professional for the VPN job that is crucial.