We have CUCM6.1 with Presence 6.0. Everyone (about 100 users) is working fine with CUPC, except for one user - who always shows up as "On the Phone". If he's online, is says "Online, On the Phone", if he's offline it says "Offline, On the Phone".
I've disassociated and reset all devices with his DN and it still show as on the phone.
I've logged into another PC with his info, same status.
I've reset the SIP trunk between CallManager and Presence. I've also restarted the SIP Proxy and Presence Engine services, still no joy.
I've have no idea what is happenning. Is there a way to reset someone's presence profile or something like that?? I'm out of ideas....
Thanks in advance,