Agent goes to Not-Ready state immediately

Unanswered Question

CCM 4.1(3) with CRS 4.0(4)

I have a single agent defined on a CSQ, the agent is in ready mode but as soon as a call goes into the queue the agent is set to Not-Ready mode, the call is keep on the queue and if the agent tries to go to Ready mode, it is set again to Not-Ready immediately. It may be related to CSS/Partitions between the CCM and the CRS system??


thanks in advanced.


Oscar Perez

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david.macias Thu, 07/30/2009 - 09:12
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Check the JTAPI logs, is the phone extension part of the jtapi/rmcm user?


david

Abdulbaseer Mohammed Thu, 07/30/2009 - 21:26
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Try creating a new agent and see if you get both agents logged in ready and what happens. Obviously chec the logs prior to get some pointer.

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