CCM 4.1(3) with CRS 4.0(4)
I have a single agent defined on a CSQ, the agent is in ready mode but as soon as a call goes into the queue the agent is set to Not-Ready mode, the call is keep on the queue and if the agent tries to go to Ready mode, it is set again to Not-Ready immediately. It may be related to CSS/Partitions between the CCM and the CRS system??
thanks in advanced.