Delete messages from a voice-mail box

Unanswered Question
Marcos Hernandez Thu, 07/30/2009 - 16:01

You can do two things from the CUE CLI:

1.     Under the voicemailbox, set an expiration timer to 1 day for all messages. This will delete all messages in it at the end of the day :

voicemail mailbox owner marchern

expiration time 1

Notice you might not want this to be a permanent setting.

2.     Simply delete the mailbox and re-create it as below :

no voicemail mailbox owner marchern

voicemail mailbox owner marchern



Marcos Hernandez Thu, 07/30/2009 - 16:40

You have to wait 24 hrs after the message was left and checked (can't be a new message).


Marcos Hernandez Fri, 07/31/2009 - 06:08

I am almost certain this might be the reason, but not 100% sure. You can open a TAC case and ask the engineer to submit an enhancement request, since the behavior should be as you describe it.



testeven Thu, 07/30/2009 - 16:05


CUE does not automatically delete messages from the voicemailbox. Only the owner of a personal mailbox can delete messages
in the mailbox and members of a GDM can delete messages in the mailbox.

However you can configure IMAP which gives you the ability to read, mark as read or unread and delete voicemails.

The voice-mail messages are downloaded as attachments to e-mail messages. Subscribers can access the voice-mail messages
over the network or can download them selectively. If the messages are downloaded, subscribers can play them locally using standard
media players without requiring a connection to Cisco Unity Express.

So if you access your mailbox via IMAP you can delete the VMs you want to. Please refer to the following link for more information:

Hope this helps!


Tere Stevens.