Unable to Monitor and Intervention from Supervisor Desktop

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Jul 30th, 2009
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Hi guys, I am unable to do "Monitor and Intervention" from Supervisor Desktop.

I dont see any error when I start the Intervention but I cannot hear anything... (oh the speakers are turned on and volume is fine, in case if you are wondering)

I have ensured that both Agents and Supervisors are logged in the same Queue, but still no joy.

I can see that Agents in supervisor desktop when they are in Read/Not ready state, but I can't seem to Intervene/Monitor them.

Please advise what could be the issue?


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Jonathan Schulenberg Thu, 07/30/2009 - 16:59
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    2017 IP Telephony

We need more details.



-General idea of the topology between the agent, CC servers, and supervisor

CAD/CSD monitoring and recording has been covered many times on this forum. I would suggest starting with a search.

vijendra Sarava... Thu, 07/30/2009 - 19:16
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disable g722 on each of the phone involved in monitoring (ext. supervisor and agent) in the device configuration page of ccm. and try again.



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