I've been trying for some time to use CCA to configure UC520. Everything works great except the configuration of B-ACD. A get an error window that says: "Basic ACD scripts not found or the supported version not detected in flash (flash:/bacdpromts). Upgrade to the latest UC500 software pack to install Basic ACD Scripts".
I installed the latest CCA version (2.0(1)) and also upgraded the UC500 Software Pack to the latest version (including IOS). Also in flash I can see folder "/bacdpromts" with the scripts.
Can anyone help me, please? It's important as I need to make a demo to a client to show basic Contact Center Capabilities.