Help me with good Resources

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Jul 31st, 2009
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Even though I'm in the field of cisco call manager field for 1 year, I'm new to contact center. So please help me to find the proper Resource for contact center for selfstudy. You guys here, are the experts so please help me.

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joesnyde Fri, 07/31/2009 - 04:53
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  • Cisco Employee,

Hi


Contact Center Express or Enterprise?

ullasmoopz Fri, 07/31/2009 - 05:39
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Thanks for the replay Joe.

Is there any big deference between Contact Center Express and Enterprise. I thought both basically the same.

Actually I need resource for "Contact Center Express" for self study, please help me. Our client needs Contact Center Express.

joesnyde Fri, 07/31/2009 - 05:50
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  • Cisco Employee,

First their is a huge difference between Enterprise and Express. You should start by reading the datasheets to know these differences.


Resources for Contact Center Express

Certification

https://www.cisco.com/web/learning/le3/le2/le41/le79/le52/learning_certification_type_home_extra_level.html


http://tools.cisco.com/E-Learning-IT/LPCM/LpcmLLController?action=CourseDesc&COURSE_ID=5142


http://www.cisco.com/web/learning/le3/current_exams/642-164.html


If you are a partner try the PEC

http://www.cisco.com/web/learning/le36/learning_partner_e-learning_connection_tool_launch.html


Launch PEC learning

http://cisco.partnerelearning.com/Saba/Web/Main


AFter the site launches, do an advanced search with "Contact Center Express" their should be several free training or fee based training.


You also could read the documentation about UCCX

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/tsd_products_support_series_home.html

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