07-31-2009 12:33 AM - edited 03-14-2019 04:26 AM
Even though I'm in the field of cisco call manager field for 1 year, I'm new to contact center. So please help me to find the proper Resource for contact center for selfstudy. You guys here, are the experts so please help me.
07-31-2009 04:53 AM
Hi
Contact Center Express or Enterprise?
07-31-2009 05:39 AM
Thanks for the replay Joe.
Is there any big deference between Contact Center Express and Enterprise. I thought both basically the same.
Actually I need resource for "Contact Center Express" for self study, please help me. Our client needs Contact Center Express.
07-31-2009 05:50 AM
First their is a huge difference between Enterprise and Express. You should start by reading the datasheets to know these differences.
Resources for Contact Center Express
Certification
http://tools.cisco.com/E-Learning-IT/LPCM/LpcmLLController?action=CourseDesc&COURSE_ID=5142
http://www.cisco.com/web/learning/le3/current_exams/642-164.html
If you are a partner try the PEC
http://www.cisco.com/web/learning/le36/learning_partner_e-learning_connection_tool_launch.html
Launch PEC learning
http://cisco.partnerelearning.com/Saba/Web/Main
AFter the site launches, do an advanced search with "Contact Center Express" their should be several free training or fee based training.
You also could read the documentation about UCCX
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/tsd_products_support_series_home.html
07-31-2009 07:46 PM
Thanks
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