07-31-2009 09:27 AM - edited 03-18-2019 11:27 PM
Cisco Personal Communicator 7.0(2.13496) on CUP 7.0.1.11000-2 does not want to update status when I go off hook or on the phone on Desk phone.
It does update status when I'm set status manually or during idle timeout. I can use desk phone mode or soft phone mode and place calls on both
What i need to check to get it fixed ?
Server Health
http://i29.tinypic.com/b9hpiq.png
System Troubleshooter all green except
http://i29.tinypic.com/2e52qol.png
UPDATE:
When I go offhook on CIPC I got message in CUPC "Phone off hook" , however status does not updated.
07-31-2009 10:47 AM
This is call "phone presence" issue.
1) Set "callmanager" trace level to "detailed". and make sure "SIP call processing" debug option was turned on.
2) get the phone off hook for a couple seconds and put it on hook.
3) search "callmanager" logs for keyword "PUBLISH SIP:userid". where "userid" is actual CUCM user ID associated to the line appearance.
Michael
07-31-2009 07:13 PM
Michael, I did debugs you asked for. I tried to analyse them by myself , but only one strange thing I found was "SIP/2.0 489 Event Package Not Supported" , have no idea what was the cause of that. i
If you can take a look on them I highly appreciate that.
Here some info:
Debug enabled :
http://i31.tinypic.com/v6uohv.png
http://i30.tinypic.com/xfvyiu.png
domain voip.lab
cm1 10.128.2.100
cm2 10.128.2.101
cup 10.128.2.112
pc1 10.129.1.38 svizard
pc2 172.16.1.250 bknight
attached cm1.rar, cm2.rar callmanager traces
07-31-2009 07:39 PM
Michael , thank you for pointing me to right direction , after further analysis I figured out what LINE wasn't associated with USER , and , because of that status didnt get updated. I modified association on LINE page and now all works like charm.
Thanks
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: