voice mail operator won't work for my client's case, they want the option menu before the caller leave the message. user needs to set up a menu like press 1 goes to his assistant, press 2 goes to his co worker, press 3 go straight into his voice mail.

thx

Yeah, I was kind of expecting you would say that ;-)

Easy fix:

1) Ephone DN should have "call-forward noan" and "call-forward busy" to CUE's AA

2) CUE AA presents the different options

3) If one of the AA targets is that person's mailbox, then the "Direct transfer to voicemail" feature needs to be activated and that AA option configured to point to the direct vmail number.

Caveat: All the above requires CLI and might render CCA unusable.

Thanks,

Marcos

Marcos,

Call forward Busy is an option but it does not work for my client,My client take phone orders from customers, there are 15 sales persons in the team. Each sales person has  little bit differnt menu options. also AA has only 9 options. Unity Connection works for them, but they have 25 users and they do not need business edition.

Thanks For your help

We support up to 5 AA's. Would that help? If not, then we do not have a built-in alternative.

Thanks,

Marcos