IPCC / CRS 4.0.5 Troubleshoot Script/Call

Answered Question
Jul 31st, 2009

Hi Experts:

We have a monster Time Of Day script through which all our calls and menuing flow. I'm experiencing a behavior I can't explain (when I dial the application trigger directly, it routes me to the Operator). I don't expect you to explain the why as you have no idea what's in the script. I was just wondering how I could trace the path of this call to see exactly what is happening? More precisely, which steps do you recommend I take to try and peg this issue? Greatful for any suggestions. As always, thanks.

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Correct Answer by Jonathan Schulenberg about 7 years 4 months ago

The CRS Editor has a feature called Reactive Debug. This allows you to step through the script one step at a time and see exactly what is happening.

I typically add a separate test application and trigger. I assign the script to that application and configure any parameters to match what the original application has set.

Once that's done, open the CRS Editor and start a reactive debug. Call the trigger and use the Step Over button to debug it.

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Correct Answer
Jonathan Schulenberg Fri, 07/31/2009 - 12:14

The CRS Editor has a feature called Reactive Debug. This allows you to step through the script one step at a time and see exactly what is happening.

I typically add a separate test application and trigger. I assign the script to that application and configure any parameters to match what the original application has set.

Once that's done, open the CRS Editor and start a reactive debug. Call the trigger and use the Step Over button to debug it.

Googi1974 Fri, 07/31/2009 - 13:44

Thank you Jonathan -- I was able to pinpoint the step that's responsible for my issue.

-Kelly

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