- Green, 3000 points or more
So the pstn service providers seem to be upgrading their internal switches. They are now blocking outbound calls from their system that do not have the correct external mask on it. For example, if the PRI at the site has 408-555-XXXX block, the mask must match or the call gets rejected.
when the phone is set to call forward all to say a cell phone, CUCM is putting the calling number as the mask... so this is not good. Call gets rejected.
Im trying to figure out which setting I could us to fix this on the call forward settings.
Well, you may be in luck in the future with TPAC. I got this email and it looks like there is a Broadsoft upgrade that fixes this issue that they plan to apply-
MARKETING FLASH SmartVoice PRI Service Outbound Calling Line ID and Name
Outbound Calling Line ID and Name Works Differently on SmartVoice
Why? SIP works differently than traditional TDM PSTN (voice) networks with regard to outbound Caller ID.
With SmartVoice, the customer's telephone number is used to authenticate and authorize access to the TelePacific SIP network.
-Because the customer's telephone number is used in this way, all telephone numbers sent by the customer's equipment to the TelePacific SIP network must be assigned to the customer's account on the SIP network.
-If the customer's equipment sends a telephone number that is not assigned to their account the call will fail.
-So... unlike traditional voice services, the customer's PBX does not fully control Caller ID and name for outbound calls.
There are two options available -
1. The customer can use a single billing telephone number (BTN) as the Caller ID for all outbound calls.
2. Or they can use all the local TelePacific telephone numbers assigned to their account as the outbound caller ID
Only one name per trunk group is supported for either option.
How does this impact Call Forwarding on SmartVoice PRI Services?
If the PBX forwards a call to our network with the Caller ID of the original PSTN caller that telephone number is not assigned to the customer's SmartVoice PRI trunk and the call fails.
Is there a work around?
Yes; there are three ways to support forwarding calls from the PSTN with a SmartVoice PRI.
What if none of these three options meet the customer's requirements?
Please recommend another TelePacific PRI service.
Will SmartVoice PRI ever work more like a traditional PRI with regard to outbound Caller ID?
Yes; TelePacific is scheduled to apply Broadsoft Service Pack 9 (SP9) late 3Q 2009.
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Telepartner Team TelePacific Communications