External incoming calls get busy signal

Unanswered Question
Jul 31st, 2009

When someone is in a call and a 2nd call comes in, it immediatly gets a busy signal. I tried changing the "Call forward Busy" from voicemall (299) to extension 202, same busy signal.

We just have a simple setup until we create an auto attendant, all incoming calls via voice-port 0/1/0 goto extension 204. If 204 is busy it should goto voicemail, but the call just gets a busy signal.

If I call extension 204 from another extension internally, it rings and I am transfered to voicemail properly.

voice-port 0/1/0
trunk-group ALL_FXO 64
connection plar opx 204
description Configured by CCA 4 FXO-0/1/0-Custom-OP
caller-id enable
!

voice-port 0/1/1
trunk-group ALL_FXO 64
cptone CA
connection plar opx 204
description Configured by CCA 4 FXO-0/1/1-Custom-OP
caller-id enable
!

ephone-dn  10  dual-line
number 202 no-reg primary
label 202
description Doreen
name Doreen
call-forward busy 299
call-forward noan 299 timeout 10
!
!
ephone-dn  11  dual-line
number 203 no-reg primary
label 203
description Dustin W
name Dustin W
call-forward busy 299
call-forward noan 299 timeout 10
!
!
ephone-dn  12  dual-line
number 204 no-reg primary
label 204
description James
name James
call-forward busy 299
call-forward noan 299 timeout 9
!

!
ephone-dn  13  dual-line
number 201 no-reg primary
label 201
description Tim
name Tim
snr 96048356030 delay 0 timeout 10 cfwd-noan 299
call-forward busy 299
call-forward noan 299 timeout 10
!
!
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Marcos Hernandez Sat, 08/01/2009 - 06:35

Are you absolutely sure that the second inbound call is coming into the second FXO port? Do you see the LED's light up?

Thanks,


Marcos

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