If the agent is occupied, the client hears IVR etc.
Prompt please how it is possible to make that after the agent was released, the client was not spanned on it from any place of the IVR, and safely listened to speech, and fell off?
In what site of a script is better to make it?
I tried to change "Select Resource", but for me have quitted nothing = (
What changes need to be made that after "Queued" it was not thrown on the operator?
All i need is the client will not pass to the agent after the agent is ready again.
Put a Dequeue statement into the logic before the RecordMessage step. This should stop the call from selecting an agent.
On another point, what do you do with the recorded message once it is saved? How does this get transferred to an agent for them to hear it?