Bulk Edit not changing TUI password correctly

Unanswered Question

I have Unity 5.0 Build 5.0(1) and bulk edit 4.0 build 115.

When I use the password tab to reset a range of users passwords they are not changed correctly. I have set a users password to a default of 2222 using SA and verified it was correct by logging in via the TUI. I then ran the bulk edit tool and changed this users password to 3333. Now neither password works.

Any suggestions?

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Overall Rating: 5 (1 ratings)
Hoan Mai Tue, 08/11/2009 - 13:55
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  • Cisco Employee,


you might be hitting this defect -

CSCsr02403 Using BulkEdit tool to change password results in blank password


Password is blank after changing it via BulkEdit tool


This problem may occur in Unity 4.2(1) and Unity 5.0(1).

The issue is fixed in Unity 7.0(2) and later.


You can manually set the password via SAWeb

Or, to use Bulk Edit but avoid the defect, perform the following before running Bulk Edit.

Open a command prompt (DOS) and go to \CommServer\components

The type in the following commands;

Regsvr32 /u BabelSvr.dll

Regsvr32 BabelSvr.dll


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