Solved: Call Forwarding Help

acharyr123 · ‎08-03-2009

Hi,

I want call forward to work something in this manner:

1. Users only be able to forward the calls according to their CSS privilege. Like if a user has LANDLINE calling privilege, then he should only be able to forward calls to any landline (say his home phone)....

Can this be done??

Brian Meade · ‎08-03-2009

You just need to change the call forward calling search space on the line to the same as the calling search space for the line.

View solution in original post

Brian Meade · ‎08-03-2009

You just need to change the call forward calling search space on the line to the same as the calling search space for the line.

acharyr123 · ‎08-06-2009

Hi,

I want the below:

======================

I have put the user in international CSS, he has all available call privileges like he cal call international,landline, ip phone & landline. I want to restrict his call forwarding upto mobile access. Can this be done??

Attached are the screen shots for the IP phone..

Rob Huffman · ‎08-06-2009

Hi Partha,

This can certainly be done :) We have almost all of our users CFWDALL locked down to a different CSS than their actual Calling privledges CSS. It looks like (from the first and last screen captures) that this is ready to go. Have you tried some test Call forward All destinations to see if your restrictions are working properly?

Cheers!

Rob

acharyr123 · ‎08-07-2009

Hi Rob,

I tried this but it's not working..

The user is in "International" Line-CSS. But i want to restrict his call forwards capability only upto Mobil numbers...So i choosed from Calling Search Space Activation Policy "Configured CSS" option & the "Mobile-CSS"....After doing so i found that--he is unable to forward calls to any numbers even not to extensions also......This is also happening if i choose "System Default"......

Only if i choose "Activate Line CSS" under Calling Search Space Activation Policy it works but in that case he can have the privilege to forward his calls as per his Line-CSS privileges....

any help!!!

Rob Huffman · ‎08-07-2009

Hi Partha,

OK, it seems like maybe the problem lies within the "Mobile-CSS" itself. We do know that your config is halfway there due to the change in behaviour when you apply these changes. Can you verify the the "Mobile-CSS" has access to the necessary partitions, like local etc.

Cheers!

Rob

PS: can you please have another look at my first post from the other day and let us know what the Enterprise parameter for Calling Search Space Activation Policy is set at?

acharyr123 · ‎08-09-2009

Hi Rob,

I have checked the settings that you mentioned...It is set to " With Configured CSS"....

Rob Huffman · ‎08-04-2009

Hi Partha,

You can change the setting below â€¢***With Activating Device/Line CSS ;

Call Forward and Call Pickup Settings

Calling Search Space Activation Policy

Three possible values exist for this option:

â€¢Use System Default

â€¢With Configured CSS

â€¢***With Activating Device/Line CSS

If you select the With Configured CSS option, the Forward All Calling Search Space that is explicitly configured in the Directory Number Configuration window controls the forward all activation and call forwarding. If the Forward All Calling Search Space is set to None, no CSS gets configured for Forward All. A forward all activation attempt to any directory number with a partition will fail. No change in the Forward All Calling Search Space and Secondary Calling Search Space for Forward All occurs during the forward all activation.

If you prefer to utilize the combination of the Directory Number Calling Search Space and Device Calling Search Space without explicitly configuring a Forward All Calling Search Space, select With Activating Device/Line CSS for the Calling Search Space Activation Policy. With this option, when Forward All is activated from the phone, the Forward All Calling Search Space and Secondary Calling Search Space for Forward All automatically gets populated with the Directory Number Calling Search Space and Device Calling Search Space for the activating device.

With this configuration (Calling Search Space Activation Policy set to With Activating Device/Line), if the Forward All Calling Search Space is set to None, when forward all is activated through the phone, the combination of Directory Number Calling Search Space and activating Device Calling Search Space gets used to verify the forward all attempt.

If you configure the Calling Search Space Activation Policy to Use System Default, then the CFA CSS Activation Policy cluster-wide service parameter determines which Forward All Calling Search space will be used. If the CFA CSS Activation Policy service parameter gets set to With Configured CSS, then Forward All Calling Search Space and Secondary Calling Search Space for Forward All will be used for Call Forwarding. If CFA CSS Activation Policy service parameter gets set to With Activating Device/Line CSS, then Forward All Calling Search Space and Secondary Calling Search Space for Forward All will be automatically populated with the Directory Number Calling Search Space and Device Calling Search Space for the activating device.

CFA CSS Activation Policy Service Parameter

Ensure the CFA CSS Activation Policy service parameter that displays in the Clusterwide Parameters (Feature - Forward) section of the Service Parameter Configuration window is set correctly for call forward all to work as intended. The parameter includes two possible values:

â€¢With Configured CSS (default)

â€¢With Activating Device/Line CSS

When the Calling Search Space Activation Policy is set to Use System Default, the value of the CFA CSS Activation Policy service parameter gets used to determine the Call Forward All CSS.

When the option With Configured CSS is selected, the primary and secondary CFA Calling Search Space get used. When the option With Activating Device/Line CSS is selected, the primary and secondary CFA Calling Search Space get updated with primary line Calling Search Space and activating Device Calling Search Space.

By default, the value of the CFA CSS Activation Policy service parameter is set to With Configured CSS.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_0_1/ccmcfg/b03dn.html#wpxref31174

Hope this helps!

Rob

balitewiczp · ‎08-04-2009

Kudos Rob!! I had the same problem yesterday. Could not CFA. Ended up using BAT to put CSS on the line. Never had to do this in CM4, always left it set to None. Has this changed in 7.1.2?

Still not sure I have it set the way I want it, but i had a training session going on, and its working for now. Thanks again

Rob Huffman · ‎08-04-2009

Hey Pete,

You are most welcome buddy! I believe this change was introduced in CUCM 5.1(2). You can still use "None" in the DN config for Call Forward All if you change the Parameter listed in the previous post. You would have been hitting the Default which is to use "Configured Call Forward All CSS".

Cheers!

Rob